Frequently asked questions

ACW is a wholesale service for approved Australian trade customers. Retailers can apply for access and ACW reviews each application before wholesale access is granted.

ACW reviews the application and confirms the outcome. Once approved, the retailer receives account access for wholesale pricing and ordering.

Yes. Public visitors can browse brands and products. Wholesale pricing and ordering are available once your retailer account is approved and you are signed in.

Wholesale pricing is shown to approved trade customers when they are signed in to their ACW account.

Yes. Approved retailers can browse wholesale ranges, add available products to an order and check out online. Your applicable order minimum is shown in the basket.

Sign in to your approved account to see availability while browsing and ordering. Stock can change as wholesale inventory is ordered and replenished.

Yes. Approved retailers can access product images, catalogues, POS files and launch materials published for the ranges they stock.

ACW holds and fulfils wholesale stock from the Sunshine Coast, Queensland.

Yes. ACW supports retailers across Australia with wholesale distribution from our warehouse.

Contact ACW with the order reference and details of the issue so the team can review it. See the current shipping and returns policy for details.

Use the Login link and follow the Shopify account sign-in steps with the email address linked to your approved trade account.

Contact ACW for help updating your approved business or delivery details. Keeping them current helps orders reach the right place.

Contact the ACW team for help with a trade account, wholesale order or general retailer enquiry.